Business Administration

Do you work in a business environment? Want to upskill your staff, or maybe recruit a new member? We deliver fully funded business administration apprenticeships at level 2 and level 3. Our apprenticeships will give the underpinning knowledge and theory behind administration work including the legalities which should always be considered. In addition to this, the qualification explores business relationships, social media and digital marketing, and personal performance and development so you get the most out of your staff. We have a wide array of optional units and have displayed just a few in the table below. 

Level 2

Communicate in a business environment
Principles of providing administrative services
Principles of business documentation production and information management
Understand employer organisations
Manage personal performance and development
Develop working relationships with colleagues

Data management software
Understand the use of research in a business
Principles of marketing and digital marketing
Principles of team leading
Principles of equality and diversity in the workplace
Manage diary systems
Collate and report data
Prepare text from shorthand
Use and maintain office equipment
Contribute to the organisation of an event
Organise business travel or accommodation
Administer human resource records
Administer the recruitment and selection process
Buddy a colleague to develop their skills
Provide reception services

Personal assistant
Office supervisor
Team leader


Level 3


Communicate in a business environment
Principles of business communication and information
Principles of administration
Principles of business
Manage personal and professional development

Contribute to the improvement of business performance
Negotiate in a business environment
Contribute to the development and implementation of an information system
Evaluate the provision of business travel or accomodation
Provide administrative support in schools
Build and manage legal case files
Resolve customers' complaints
Promote equality, diversity and inclusion in the workplace
Manage team performance
Encourage innovation
Microsoft Office applications
Understand the customer service environment
Prinicples of digital marketing and research
Principles of leadership and management

Personal assistant
Office supervisor
Team leader


Looking for more of a marketing specific role? Check out our Social Media and Digital Marketing for Business frameworks. Looking for ECDL or more of a general IT route? Take a look at our IT Application Specilalist apprenticeships. Want something more technical? Head over to IT, Software, Web, & Telecoms Professional.


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Traineeship and Apprenticeship programmes are part financed by the European Social Fund through the Welsh Government. 
With the support of EU funds, we have been able to help more people gain qualifications.