ITeC learner forum
The last time I was stuck...
Being 'stuck' on a problem is a perfectly normal state of affairs for a technical person and it's important to have tactics to deal with it.
Fortunately it's a skill you can improve on!
As a start, think carefully about the last time you were 'stuck' and how you resolved it.
Think about:
- What was the problem?
- What did you try to resolve it?
- What were the most useful things you did to resolve it?
The last technical issue I was 'stuck' on was a printer sharing problem. Our printer server is a rather older server (32bit) and when we got a bunch of new Windows 7 (64bit) machines we had trouble connecting the printers.
Drivers exist for these systems but the server did not seem to 'want' to dish them out!
- I went directly to the Microsoft Knowledge base rather than Googling as it seemed likely to be a problem that other people had faced. And indeed there was a set of suggested solutions.
- Some of these worked on some computers! But we still had some failing with an error ID 0x0000007e
- Fortunately, or unfortunately bunging that exact code into Google gives 683,000 results...
- Adding 'printer' to the search terms as well brings it down to 70,600...
- The first suggested solution that I hadn't already tried was creating a 'pretend' local printer and redirecting the printer port from the command line. This worked but is a bit of a cludgy workaround.
And I've just noticed, while trying to remember my search method for this post, that there's another possibilty I hadn't tried, which is a registry alteration for which there is a hotfix.
Maybe I'll try that next.
Was when I had to install an AMD K6 processor, I had to update the BIOS for it to be recognised. There wasn't a great deal of help then and online support was non existant, I asked an exprienced IT Tech of the time.
I could not get Arch Linux to boot the DE (Desktop Environment) which I had installed through the command line interface.
I orginally had GNOME which already had a login manager and Xorg started it automatically, but I wanted to change to Cinnamon. I remove Cinnamon using the command pacman -Rdd gnome and then downloaded and installed Cinnamon with pacman -S cinnamon. All that went fine until I tried to boot into Cinnamon. I used startx cinnamon and I had an error that it could not boot.
From here, I used the command grep EE /var/log/Xorg.0.log and found out that nvidia and mesa could not be installed. So I installed them with pacman -S mesa nvidia-current which installed successfully. This would still not boot saying that there was no server to connect to so I decided to try a download manager. I downloaded SLiM (pacman -S slim) and used startx slim and that took me to the login manager.
It could not recognise what what DE I was using, which was Cinnamon so I went and edited Xorg's config (CTRL + F2 to the command line interface). I edited the config file with nano ~/.xinitrc and to the bottom of that added exec cinnamon-session which successfully booted me into Cinnamon with Arch Linux.
The Last time I was stuck was during an attempt to download Oracle 11g Database from the Official Oracle website. The download was in 2 separate files; the first containing the vast majority of data as well as the start-up service; the second – the remaining files.
This version was supposed to be Windowsx64 compatible (I posses at x64 system), however the installation was filled with errors including; corruption of file data; failure to locate file extensions and Service failures.
I perused various forums on the internet and found this to be a similar if not identical case to many other (hopeful) users. I downloaded the windowsx32 Express edition copy of 11g instead, which stated it would not work on an x64 system but it works perfectly (Yes, I am running an x64 system).
I am aware that I technically wove around the issue as opposed to solving it.
The last technical issue I was 'stuck' on was a login problem. A program that I used often was no longer allowing me to login. I attempted to login to the website (as my login details were linked) but this failed as well.
I was aware that I had missed an update so assumed this could have caused the error. I unistalled and then re-installed the program but the issue was still occuring.
1. I went directly to the website forums to see if anyone else had this issue, however, being unable to login, I was unable to view the forums!
2. I googled the problem, but the only solution available was to unistall. Which had already proved unsuccesful.
3. I decided to search for the same problem but not program specific. Here I found a suggestion to remove 'cookie' settings, which should remove any issues I was having.
4. Surely enough, after following the suggested steps, I was able to log back in succesfully.
Problem: Running the inital online course dialogue through ITSkillsAcademy
Resolving Attempts:
- First step was to access the help section via their help section
- Following this I ran the browser compatability check
- The results showed their was an issue with Java on my machine (in this case could not be found)
- Checked my machine to find their were two versions of Java running through the 'Add/Remove Program' section of the Windows Control Panel
- Deleted the oldest version of Java and ran the online course dialogue again
Most Useful Thing: Running the compatability check in Step 2 revealed the issue was with Java on my machine. I was able to look into the problem further and resolve the issue.
I had tried to download the Java development kit program to my Apple Mac computer, but it would not install because it needed the newer version of Mac OS. I checked my machine and found it was running an older version of the OS. Rather than buy an update disc, I decided to get the Windows version on my Windows laptop which installed without any problems and have been using it ever since.
I had the same problem as well Rhys. Thanks for sharing this my friend

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