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Soft
Skills |
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Soft skills are the non-technical but essential
skills needed in every workplace.
Effective management, communication and organisation
are essential for any business but while most companies don't
hesitate to upgrade technical expertise, the majority neglect these
important tools for productivity and increasing customer satisfaction.
Benefits of Soft Skills
When a customer recommends your company
to a friend, "friendly
and helpful staff" is as important as the
cost or technical details of your product, proving the importance
of good customer relations skills.
Tangible productivity increases can be gained
by improving staff skills in administration and time management, and
other courses such
as 'train the trainer' allow you to improve your in-house development
options and staff potential.
Some of the Soft Skills courses we offer include:
- Train the Trainer
- Time Management
- Presentation Skills
- Business Administration
- Assertiveness Skills
- Meetings and Minute Taking
- Customer Service
- Negotiating Skills
- Interviewing Techniques
- Introduction to Employment Law
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Note: Some of our schemes are part-financed
by the European Union Structural Funds Objective 1 and Objective 3, provided
through the Welsh Assembly Government through the European Social Fund.
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