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The Swansea ITeC Service Level Agreement
(SLA) is designed to offer a low cost "peace of mind"
technical support solution for small businesses.
It includes:
- Initial Assessment of Equipment
- Technical Helpdesk Support
- Equipment Maintenance and Repair
- On-site Support Days.
Cost is based on the number of items
of equipment to be covered and the complexity of the system
setup
so you never pay for more than you need.
Swansea ITeC works in partnership
with our supported organisations, not only in terms of maintaining
the current systems infrastructure, but also offering advice
for future development.
We offer a range of flexible
options such as:
Additional support
It is anticipated that a small business
will require on site system support and help within the term
of the agreement. The agreement includes six days on site support
over the twelve month agreement and additional days can be
purchased
any time.
Additional equipment cover
New items may be added at any time
during the agreement period so your support can expand as
your
business does.
No claim/ part claim bonus
Unused support days at the end of
each contract period can be redeemed at 50% of face value,
which can then be used to fund additional services or training.
Unused
or refunded days can be utilised for subsequent agreements.
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