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Teachers want to teach--not spend thier
time acting as ad-hoc computer technicians.
After a successful pilot project with
Primary Schools in Swansea, a new service is now available
to schools.
A school computer technician that is shared amongst a group
of schools, on a regular basis, providing First Aid Support
to
all your
ICT problems.
In addition, the Swansea ITeC Service
Level Agreement (SLA) is designed to offer a low cost "peace
of mind" technical support solution.
It includes:
- Initial Assessment of Equipment
- Technical Helpdesk Support
- Equipment Maintenance and Repair
- On-site Support Days.
Cost is based on the number of items of
equipment to be covered and the complexity of the system setup
so you’re never paying for more than you need to.
Swansea ITeC works in partnership
with our supported organisations, not only in terms of maintaining
the current systems infrastructure, but also offering advice
for future development.
In addition, we offer a range of flexible
options such as:
Additional Support
It is anticipated that a school will require
on site system support and help within the term of the agreement.
The agreement includes six days on site support over the twelve
month agreement and additional days can be purchased any time
Additional equipment cover
Additional items may be added at anytime
during the agreement period so your support can expand as your
use of ICT does.
No claim/ part claim bonus
Unused support days at the end of each
contract period can be redeemed at 50% of face value, which
can then be used to fund additional services or training. Unused
or refunded days can then be utilised for subsequent agreements.
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