Teachers want to teach - not spend their time acting as ad-hoc computer technicians.

After a successful pilot project with Primary Schools in Swansea, a new service is now available to schools. A school computer technician that is shared amongst a group of schools, on a regular basis, providing First Aid Support to all your ICT problems.

In addition, the Swansea ITeC Service Level Agreement (SLA) is designed to offer a low cost "peace of mind" technical support solution.

It includes:

• Initial Assessment of Equipment
• Technical Helpdesk Support
• Equipment Maintenance and Repair
• On-site Support Days.

Cost is based on the number of items of equipment to be covered and the complexity of the system setup so you're never paying for more than you need to.

Swansea ITeC works in partnership with our supported organisations, not only in terms of maintaining the current systems infrastructure, but also offering advice for future development.

In addition, we offer a range of flexible options such as:

Additional Support

It is anticipated that a school will require on site system support and help within the term of the agreement. The agreement includes six days on site support over the twelve month agreement and additional days can be purchased any time

Additional equipment cover

Additional items may be added at anytime during the agreement period so your support can expand as your use of ICT does.

No claim/ part claim bonus

Unused support days at the end of each contract period can be redeemed at 50% of face value, which can then be used to fund additional services or training. Unused or refunded days can then be utilised for subsequent agreements.