The Swansea ITeC Service Level Agreement (SLA) is designed to offer a low cost "peace of mind" technical support solution for small businesses.

It includes:

• Initial Assessment of Equipment
• Technical Helpdesk Support
• Equipment Maintenance and Repair
• On-site Support Days

Cost is based on the number of items of equipment to be covered and the complexity of the system setup so you never pay for more than you need. Swansea ITeC works in partnership with our supported organisations, not only in terms of maintaining the current systems infrastructure, but also offering advice for future development.

We offer a range of flexible options such as:

Additional support

It is anticipated that a small business will require on site system support and help within the term of the agreement. The agreement includes six days on site support over the twelve month agreement and additional days can be purchased any time.

Additional equipment cover

New items may be added at any time during the agreement period so your support can expand as your business does.

No claim/part-claim bonus

Unused support days at the end of each contract period can be redeemed at 50% of face value, which can then be used to fund additional services or training. Unused or refunded days can be utilised for subsequent agreements.