StructureThe ITQ is a “points” based qualification. You can select from various modules, each of which is assigned a points value.
Two units are compulsory, the others can be chosen to suit your own job role.
The units you can select from include:
Compulsory
- Health and safety in ICT and Contact centres
- Develop personal and organisational effectiveness
Optional (note that not all units are available at some levels)
- Customer care
- Data analysis and data structure design
- Interpersonal and written communication
- Investigating and defining requirements
- Quality management of ICT products and services
- Remote support for products or services
- Security of ICT systems
- Software installation and upgrade
- System management
- System operation
- Technical advice and guidance
- Technical fault diagnosis
- Technical fault remedy selection
- Testing ICT systems
- User profile administration
- Working with ICT hardware and equipment
Restricted (maximum of two)
- Sector specific unit
- Internets and intranets
- Word processing software
- Spreadsheet software
- Database software
- Website software
- Artwork and imaging software
- Presentation software
Your assessor and work supervisor will help you to select a choice of units which meets the required number of points for your level.
Assessment
Assessment is evidence based. You will develop a portfolio of material which demonstrates your skills in the various modules. This may include (but is not limited to):
- Assessor observation of your performing tasks
- Witness statements from colleague and supervisors
- Work evidence – real materials you have produced in your job
- Written questions or reports
- Recorded discussions or questions with your assessor
- Accredited prior learning – e.g cross referencing your eQuals or other qualification against the equivalent NVQ unit
Typically you will be gathering evidence for more than one unit at once.
