Structure
The eQuals Systems Support strand consists of several modules, some compulsory and some optional.
At Swansea ITeC the modules offered are:
At Level 1:
Compulsory:
- Fundamentals of computing systems and customer care
- Dismantle, assemble, install and maintain a desktop computing system
At Level 2
Compulsory
- Maintain Equipment and Systems
- Customer Support Provision
Optional (any two)
- Install and Configure Equipment and Operating Systems
- Install Configure and Maintain Software
- Systems testing
- Systems Monitoring and Operation
- Repair Centre Procedure
- Networking
At Level 3
Compulsory
- Plan for the delivery of ICT Support Services and assist in the Acquisition of ICT Systems
- Customer Support Provision
- Install, Configure and Integrate Networked Hardware and Software
Optional (Any two)
- Install and configure Software
- System testing
- System and Network Management
- Repair Centre Procedures
- Develop customer documentation and procedures
- Principles of planning telecommunication services
- Maintain equipment and systems
- ICT Security
Assessment
You will be provided with a scheme handbook which acts as both a syllabus and a logbook. As you develop your skills you will sign off in the logbook those skills you feel you have achieved.
All of the units are assessed by practical assignment. There are four different assignments for each unit. You can rehearse these until you feel you are ready and then select the one you wish to attempt.
The results are a three tier system allowing you to gain a Pass, Credit, or Distinction.
In addition to the practical assignment, the compulsory modules, have a theory element, assessed through multiple choice exam. This is taken online using the computer.
